Confluence is a collaborative workspace that changes how modern teams work. Teams can create anything from meeting notes to project plans and product requirements.

Create a space for every team, department, or major project to share knowledge and organize work. Use a structured hierarchy and a powerful search engine to find work quickly and easily, and leave feedback with commenting. For ITSM, Confluence is a knowledge base for teams to organize FAQs and documentation, as well as a team workspace to share best practices.