IT Service Management

Get the maximum value out of your IT services. Enable Dev, IT Ops, and business teams to deliver great service at high velocity and max efficiency.

Koshift also offers a transformation consulting service for IT Service Management (ITSM) based on ITILv4 to help clients achieve ITILv4 compliance and improve their IT service management processes using Atlassian products. The service includes assessment and gap analysis, process design and implementation, training and knowledge transfer, and continuous improvement. The service results in improved IT service delivery and customer satisfaction, alignment with ITILv4 best practices, increased efficiency and productivity of the IT team, greater transparency and visibility into ITSM processes, and continuous improvement of ITSM processes to meet evolving business needs.