Jira Service Management unlocks high-velocity teams with everything they need to get started fast with PinkVERIFY-certified ITSM practices, such as request, incident, problem, asset, and change management. Offer diverse teams self-service support via a self-service portal, agent queues, SLAs, and multi-channel chat support.

Easily set up automation to accelerate the flow of work and reduce manual work. Rapidly respond to, resolve, and continuously learn from incidents with on-call scheduling, routing rules, and escalation policies, powered by Opsgenie. Track assets, configuration items, and resources to gain visibility into critical relationships between applications, services, the underlying infrastructure, and other key dependencies with Assets (now included with Jira Service Management). 

Integrate with software development tools to improve the flow of changes to infrastructure and services while minimizing risk. And, if your software teams use Jira Software, you can link IT tickets to the dev team’s backlog to get to the root cause of problems before they escalate.

Atlassian Assets is a tool that helps clients manage their IT assets, such as hardware and software, in one centralized location. The tool allows clients to track the location, status, and details of their assets, as well as their lifecycle and associated costs. With Atlassian Assets, clients can easily view and report on their asset data, enabling them to make informed decisions about procurement, maintenance, and retirement of assets. 

Atlassian Assets can help clients improve the efficiency and effectiveness of their asset management processes, leading to better utilization of resources and cost savings.

Overall, Jira Service Management is a powerful tool for managing and tracking IT services, and it has a user-friendly interface that enables teams to collaborate effectively and provide excellent customer service.